How do I delete my account on the Thamena app?

Eight allows you to delete your account directly through the website or app. Once you submit the request, the account enters a 30-day waiting period during which you can recover it, after which it is permanently deleted. If your reason for deletion is technical difficulties, we recommend contacting the support team first, as we can often resolve the issue and support you without losing your account.

#Steps to Delete the Account

#From the Eight App:

1. Open the app and log in
2. Select "My Account"
3. Tap on your picture or name at the top of the page
4. Choose "Delete Account"
5. Confirm the request with the verification code sent to your mobile or email.

#From the Eight Radio App:

1. Open the app and log in
2. Go to "Settings" then "My Account"
3. Scroll down the page and tap "Delete Account"
4. Read the details of the procedure and press "Delete My Account" to confirm, or "Keep Account" to cancel
5. Confirm the request with the verification code sent to your mobile or email.

#After Requesting Account Deletion

Once you confirm the deletion request, you are immediately logged out of the account on all devices. The account then enters a temporary 30-day waiting and deactivation period, during which the account and its database remain fully recoverable.

During this period, you can reverse the decision and regain access to your account simply by logging in again; a message will appear asking you to confirm the cancellation of the deletion request. If no action is taken throughout the thirty days, the system automatically deletes the account and all associated data permanently and irretrievably.

#What Happens to the Subscription When Trying to Delete the Account

• You cannot delete the account if you have an active subscription, you must wait until the subscription ends first.
• If you have an expired subscription from the website, the auto-renewal is canceled immediately after requesting account deletion.
• If your subscription is through the app store via the Eight or Eight Radio app, you must cancel the subscription from the store itself to stop auto-renewal.

#Frequently Asked Questions

1. Is account deletion immediate?
No. Deletion begins with a request, and then the account is permanently deleted after 30 days.

2. Can I reverse the account deletion?
Yes, within 30 days of the account deletion request, you can reverse it simply by logging in again, and a message will appear to confirm the cancellation of the deletion request.

3. Why can't I delete my account?
If you have an active subscription, wait until the subscription ends and then try again.

4. Can I create a new account with the same mobile number or email after the account is permanently deleted?
Yes. You can create a new account with the same mobile number or email after 30 days from the final deletion.