How do I request a subscription fee refund?

You can request a subscription fee refund during a specific grace period from the subscription date. The duration varies depending on the type of subscription.

Monthly subscription: Within 7 days from the subscription date
Annual subscription: Within 30 days from the subscription date

ℹ️ The refund mechanism varies depending on the platform through which you subscribed.

#Subscription via Google Store or Website

Contact the support team and request a refund. We verify your subscription and review the request. Upon approval, the subscription fees are refunded to the same payment method used.

#Subscription via Apple Store

If your subscription is through the Apple Store, contact the support team first and request a refund. We verify your request, then activate the refund option for your account on our side. After that, you can submit a refund request from the Apple Store. Please note that activating the refund option on our side does not mean final approval for the refund; the Apple Store reviews the request and decides to return the fees or reject them according to Apple's policy.

#ℹ️ Important Note for Apple Store Subscribers

We have noticed in some cases that the "Thamaniya" subscription may not reappear among the refund request options in the Apple Store, especially if the user has previously submitted a refund request for the same subscription more than once. This does not mean that Thamaniya has prevented the option from appearing, but rather that the Apple Store does not allow a new request for this subscription from the refund page in that case. If this happens, you can review your request status or contact Apple Support to find out the available options.

#Frequently Asked Questions

1. Should I request a refund directly from the store?
No. Contact the support team first, especially if your subscription is through the Apple Store. We need to verify your request and activate the refund option on our side, then guide you to the appropriate steps according to the platform through which you subscribed.

2. Thamaniya activated the refund option but Apple rejected my request?
The subscription through the Apple Store is subject to the store's policy. Activating the refund option is a notification to Apple that Thamaniya has no objection to the refund, but the approval decision is subject to Apple's store policy.

3. Why doesn't the Thamaniya subscription appear when requesting a refund from the Apple Store?
The Apple Store displays only the subscriptions available for refund requests. We have noticed in some cases that the "Thamaniya" subscription may not appear if the user has previously submitted a refund request for the same subscription more than once. Thamaniya does not control the appearance of this option within the Apple Store, and you can review your request status or contact Apple Support to find out the available options.

4. How long does it take for the refund amount to arrive?
It varies depending on the platform through which the subscription was made and the payment method, and it may take 7-10 days, and in some cases up to 60 days.

5. I encountered a problem activating subscription features, should I request a refund?
Contact the support team and explain the problem you encountered. The team will help you resolve the issue so you can benefit from your subscription.

6. I requested a refund and the subscription is still active, what does that mean?
The subscription remains active while the refund request is being reviewed, and after the refund is approved, the subscription stops.

7. My device does not support the Thamaniya app and I want a refund?
Contact the support team during the refund grace period. We verify your subscription and review the request.