How do I subscribe to Thamania via "stc" bill?

Interested individuals in the monthly or annual "Thmanyah" subscription can pay the subscription fee via the Saudi Telecom Company "stc" bill, as one of the available payment methods for subscribing to "Thmanyah", for a faster and easier experience without the need to enter bank card details, using only the mobile number. The subscription fees are added to the monthly "stc" bill for "postpaid" customers, or directly deducted from the balance for "prepaid" customers.

#Why did Thmanyah launch this feature?

We aim to simplify the subscription experience and reduce payment steps, providing a convenient option for users without the need to use bank cards, in addition to making the subscription available to users of the Saudi Telecom Company "stc" and via the "Mystc" app.

#How to pay the subscription fee via "stc" bill

You can subscribe through the Thmanyah website with the following steps:

1. Open the subscription page: https://app.thmanyah.com/pay
2. Choose the package that suits you (monthly or annual).
3. Choose "billing with stc".
4. Enter your mobile number issued by the Saudi Telecom Company.
5. Enter the verification code (OTP).
6. The subscription is activated immediately after confirmation.

#ℹ️ Important Notes

• This payment method is currently available only through the website.
• This payment method is available only for Saudi Telecom Company "stc" customers.
• You cannot change the type of package you subscribed to until the current subscription ends.

#Frequently Asked Questions

1. I am a postpaid customer and I couldn't pay the subscription fee via the "stc" bill?
If you have a postpaid mobile number with the Saudi Telecom Company and couldn't pay the subscription fee via the "stc" bill, contact Customer Service "stc" to verify the reason.

2. What happens if the payment process fails when subscribing for the first time?
If you are trying to subscribe for the first time, and the balance is insufficient, or the credit limit does not allow the transaction to be completed, the subscription will not start at all, and your account will not change to a subscriber. In this case, you will see a message on the payment page indicating the failure of the process, and you can try again after ensuring sufficient balance or using another payment method.

3. Do I need to contact the Saudi Telecom Company "stc" customer service to manage my subscription?
No. After you subscribe and your subscription is successfully activated, everything related to the subscription (activation, cancellation, refund) is handled directly through "Thmanyah", and does not require contacting stc.

4. How are subscription fees calculated?
Subscription fees are added to the monthly stc bill for postpaid customers, or directly deducted from the balance for prepaid customers.

5. Can I use a number from another company?
No. The service is currently available only for stc numbers.

6. Can I subscribe through the app?
Currently, subscribing via billing with stc is only available through the website.

7. What happens after entering the verification code?
The subscription is activated immediately after entering the verification code correctly.

8. Can I change the package after subscribing?
You cannot change the type of package (monthly or annual) during the current subscription period, and you can choose a different package after it ends.

9. What should I do if I don't receive the verification code?
You can resend the code after one minute. Also, ensure that the mobile number is correct and belongs to the stc network.

10. What should I do if the payment process fails?
A message will appear explaining the reason for the failure. You can try again or use another payment method.

11. How are subscription fees deducted during automatic renewal?
Thmanyah subscriptions are automatically renewed upon expiration unless the user cancels their subscription. The renewal behavior depends on your line type with "stc":

Postpaid customers: The subscription is automatically renewed, and the fees are added to the next monthly bill, as long as the line is active and has not been permanently disconnected by "stc". The subscription continues without interruption.

Prepaid customers: At the renewal date, the system attempts to deduct the subscription amount from the chip's balance. If the balance is insufficient, the subscription does not terminate on the first attempt.

ℹ️ There is a grace period during which the system retries the deduction. If the deduction continues to fail until the end of this period, the account automatically changes to non-subscriber status, and you will not be able to access the features and content designated for subscribers.

12. Can I cancel the subscription?
Yes, you can cancel the renewal at any time from the subscription management page within your account.

13. How do I request a refund?
You can contact the customer service team to handle the request according to the approved refund policy.