Why haven't the subscription features been activated?

The benefits of the Thmanyah subscription appear immediately after activation on your account and include all Thmanyah services: Thmanyah app, Thmanyah Radio app, and Thmanyah website. If the benefits do not appear, the reason is related to the activation of the subscription or logging in with a different account.

#Activating the Subscription

If the subscription does not appear after activation, try restoring the subscription:

• Open the Thmanyah app
• Go to "My Account"
• Choose "Manage Subscription"
• Click "Restore Previous Subscription"
• Log out and then log back in to update the subscription status

If the problem persists, contact us via "Ask Thmanyah" to activate the subscription.

#Logging in with a Different Account

A Thmanyah account supports more than one login method, and you may encounter an issue logging in with a different account without noticing.
Make sure to log in with the same account used when subscribing. If you encounter an issue accessing the account, contact us via "Ask Thmanyah"

#Frequently Asked Questions

1. Do the benefits appear immediately after activation?
The benefits appear on your account after activation. If they do not appear, try restoring the subscription or logging in again.

2. How can I ensure my subscription is active?
Through the Thmanyah app, go to "My Account" then "Manage Subscription," and check the subscription status and expiration date. The appearance of benefits within the app means the subscription is active.

3. How can I ensure I am using the same account I subscribed with?
Go to "My Account," click on the name or account picture to access the profile information, and check the displayed mobile number or email. Match it with the number or email used when subscribing. If it does not match, log out and then log in with the correct account.

4. Why does the subscription appear on one device and not on another?
The Thmanyah subscription appears on all devices linked to the same account. If it does not appear on a specific device, the reason might be logging in with a different account or not updating the account status on the device. Make sure to use the same account linked to the subscription, and check the mobile number or email. Logging out and then logging back in updates the subscription status.